The following hire conditions form an integral part of the hire agreement you will have to sign before the rental.
WHO CAN BENEFIT FROM THE CYCLE HIRE SERVICE
The Customer or Renter (hirer) agrees and acknowledges that the use of the bicycle is reserved to persons 18 years old (or more), except the minors are accompanied by an adult who assumes the full responsibility of possible damages caused or experienced by the minor.
In the case of request from more persons, the hire contract can be filled and signed by one of them, who will be the only responsible person for the Rental Company.
DEPOSIT AND CUSTODY OF THE EQUIPMENT
The renter’s credit card is only required as a guarantee and the rental company may henceforth be authorized to debit the repair costs for any damage occurring to the equipment during the rental period unless it is demonstrated that the damage was due to a defect specific to the equipment.
Shall a credit card be not available, the Rental Company will ask for a monetary deposit in proportion to the value of the rented items or for the deposit of an original personal document. The rental company can also decide to deny the rental in case of missing warranties.
We strongly recommend booking in advance the rental, so that we can guarantee the best possible service and the real availability of the requested equipment. General information requests concerning the availability of the equipment will be not considered as bookings.
A down payment is required to confirm the booking. The remaining amount (balance payment) must be paid before the start of the rental period.
- 30 days or more to the start of the rental: 100% refund minus € 20 as a cancellation fee + eventual foreign transaction fees;
- from 29 to 8 days to the start of rental: 50% refund minus € 20 as a cancellation fee + eventual foreign transaction fees;
- within 7 days to the start of the rental: NO refund, except particular agreement between the Renter and the Rental Company (if possible, by changing the rental period).
No refund will be paid after the start of the rental.
The refund will be done within 10 days after receiving the cancellation.
In the event of a rental cancellation by the Rental Company, 100% of the price paid will be refunded. Reimbursement shall exclusively refer to the rental price and exclude any other costs that customers may incur.
The rental company will do all in its power to deliver and collect the bicycle/s at the agreed address but accidental reasons of force major or exceptional circumstances (heavy weekend traffic, road accidents) may cause occasional delays. However, customers will be immediately informed if and when such events happen. The drivers carrying out deliveries are not mechanics and cannot be asked to change a bicycle’s setting. This is a paid service that can only be provided upon request.
In event of delay or change of agreed place for returning rented equipment, the Rental Company must be notified AS SOON AS POSSIBLE.
The Renter returns the bicycle to the designated return area more than 15 minutes after the scheduled “Time Back,” will be charged with the cost of an extra day.